JTS ENERGY CONSULTANTS LTD
WELCOME TO YOUR UTILITIES HUB
Discover how we can empower your business with the best energy deals across the UK. In addition to energy solutions, we offer cutting-edge card machines, business loans, and a range of utility services designed to help your business thrive. Let us support growth and success with tailored solutions that meet your needs. Partner with us today for a brighter business future!
JTS Energy Consultants
Welcome to our energy consulting firm, where we deliver tailored solutions to fulfill your energy requirements. Whether you need assistance with electricity, gas, card machines, water, or broadband services, we are here to help navigate the complexities of energy management in the UK. Our dedicated team is focused on providing the guidance and support you need make informed decisions for your business. Our quotation service is free and non-obligatory. Our commissions are built into the prices we quote you via an uplift added, which is then paid to us by the supplier. The uplift and the amount of commission is declared on your contract, this is paid to us by the supplier once your contract reaches live status. So, let us help you build a more efficient and cost-effective energy future.
Services
Welcome to our all-in-one utility services platform, where we offer electricity, gas, water, and waste management solutions customized for businesses throughout the UK. We provide easy-to-use card machine and payment solutions, as well as business funding options to help you thrive. For our residential clients, we supply dependable utilities and broadband services to keep you connected and comfortable. Trust us for all your utility needs and enjoy outstanding service and support.
Complaints Hanlding Procedure
At JTS Energy Consultants Ltd, we pride ourselves on offering the very best Customer Service. Occasionally things may go wrong, and if they do, we want to hear from you so we can have an opportunity to put things right. Your feedback will help us improve the service we provide to our customers.
Contact us
In the event of a complaint, it is essential you contact us immediately via any of the preferred channels below:
Telephone: 0208 123 9985
Email: admin@jtsenergyconsultantsltd.co.uk
Post: Olympics House 28-42, Clements Road, Ilford, IG1 1BA
Outcome
We will now provide you a final response based on our investigative findings, as well as our findings and any proposed actions. We ensure that the final resolution is clear and fair. If our findings do not support the dispute, this will be moved to deadlock status. We will of course endeavour to avoid this scenario as we aim to come to a viable conclusion.
Acknowledgement
We will acknowledge receipt of your complaint via post, Email, or telephone. The complaint will be logged, and a dispute handler will be assigned to handle your case. We will provide a reference number which can be used to track the progress of your dispute.
Challenge/Deadlock
Our findings will be based solely on the merits of the investigation, should you wish to challenge any aspect of a deadlock, you can do so by providing additional information and/or evidence.
Investigation
Our Quality Assurance Team will investigate your any concerns you raise. We Follow up all aspects of the complaint, both internal and external, to ensure that the key facts are identified and clarified. We aim to resolve all disputes within 7 working days. This may vary should we be required to consult external parties such as energy suppliers, should this be the case your dispute handler will notify you.
Ombudsman Services
In the rare event that you disagree with our outcome, and are unable to challenge this, the complaint will remain deadlocked. You can then refer your dispute to the Ombudsman for an independent review. This service is free and available under the following circumstances.
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The complaint has reached deadlock status.
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It has been 8 weeks since complaint raised date with no response.
Please see below the channels to reach the Ombudsman.
Email: enquiry@ombudsman-services.org
Telephone: 0330 440 1624
Post: Energy Ombudsman, PO Box 966, Warrington, WA4 9DF
Get in Touch
Olympic House, 28-42 Clements Road, Ilford, England IG1 1BA
0208 123 9985
